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| If you lose a serial number, you're up a creek. |  |
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As much as retailers would like you to believe that computers are plug and play, nothing could be further from the truth. There are hundreds, even thousands, of individual software and hardware settings that go into making an office computer system work properly. Documenting those settings are essential to rapid repair times, smooth expansion, and user competence. We collect, collate, and update a massive volume of information about each computer that make up our clients' systems. We record system configurations into over 100 unique categories, cros- referenced and related to each other to gain the "total system picture." All of our technicians review this information before working on our client's system so that they know how one component affects another. We also document work procedures. These procedures are provided to our clients in the form of training reports that are available as either printed documents or online under secure web logins. |
 Most problems occur because users forget their passwords or lose their product serial numbers. We have systems in place that track all of that information securely. Need your installation code, no problem. Need your serial number, no problem.Your information is safe with us. We even backup your original software installation disks, because you know how those disks always end up getting lost. |
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